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Transform Workplace Culture.
Elevate Customer Service.

ABOUT US

Meet Paula

Your partner in creating a thriving workplace

With decades of experience in leadership and culture transformation, Paula Frazer brings a personal touch to every engagement. She understands that at the heart of every successful business are people—engaged employees, empathic leaders, and satisfied customers. Paula’s unique blend of empathy, self-awareness, and impact helps businesses develop high-performing teams and build a workplace culture that employees love.

FUN

FACTS

INDUSTRIES

WORKED IN

100+

ORGANISATIONS TRANSFORMED

7200+

HOURS OF TRAINING DELIVERED

600+

NIGHTS IN A PREMIER INN!

FACTS

EMPATICA

The Empatica Approach
Empathy. Leadership. Impact.

Consulting

Coaching

Training

Workshops

Empatica’s approach centres on empathy as the key to exceptional leadership and a thriving workplace culture. Paula Frazer works with businesses to create environments where leaders inspire, teams collaborate, and customer service excels.

Through strategic consulting, tailored training, and personalized coaching, Paula helps leaders and teams understand their impact—on each other, their customers, and the business.

By focusing on empathy and self-awareness, Empatica transforms workplaces into high-performing, engaged spaces that create lasting positive change.

One size does NOT fit all...

At the core of Paula Frazer’s work is strategic consulting, which shapes every solution she offers. Understanding that no two businesses are the same, Paula tailors her services to your specific needs.

Her consulting includes personalized coaching for leaders and targeted training for teams, all designed to strengthen your workplace culture and improve customer service.

Every element is part of a bespoke strategy to drive meaningful, lasting results.